Configure Windows Outlook 2013/2016 POP/IMAP to Full Exchange
This page will guide you through the following steps:
- Create a New Outlook Profile
- Connect PST Data to Outlook
- Set Your New Outlook Profile as the Default
Create a New Outlook Profile
- Navigate to the Windows Control Panel and select Mail. The location of your Mail option depends on your version of Windows and on your layout settings of the control panel. If viewing the control panel by category, select User Accounts to view the Mail applet.
- Once the Mail Setup page appears, select Show Profiles.
- In the Mail window, click Add to create a new Outlook Profile.
- In the New Profile window, enter the desired name for your new Outlook Profile, for example: Smarsh 2017. Click OK when finished.
- If your computer is currently connected to another email service or to an Office 365 account, a dialog window may appear asking if you would like to connect to those services. If you see this dialog window, select Connect to a different account in the bottom right-hand corner of that message.
- In the Add Account window, the Email Account radio button will be selected by default.
- Please complete the dialog box:
| Your Name: | Your Full Name |
| Email Address: | Smarsh Hosted Email Address |
| Password: | Email Password |
| Retype Password: |
Email Password |
- Click Next
- If prompted for server address you can find that info below:
Server Address
mail.smarshmail.com
- Once your new profile has been created, the Add Account window will indicate that you’re all set. Click Finish.
- After you have clicked Finish, you will be directed back to the Mail window where your additional profile will be listed. To utilize your new profile in Outlook immediately, while still maintaining quick access to your old configuration, ensure the Prompt for a profile to be used radio button is selected and click OK.
Connect PST Data to Outlook
- Start Outlook. The Choose Profile window will appear. Select your old profile from the Profile Name drop-down and click OK.
- At the top of your Outlook ribbon, choose File.
- Choose Open & Export > Open Outlook Data File.
- Outlook will look for .pst files on your computer. Select the .pst for your old profile and click
- If you are unable to locate the .pst file associated with your old profile, click here for help on locating Outlook Data Files. Still having trouble? Click here to learn more about opening Outlook Data Files.
- Once opened, the data from your old profile is accessible in Outlook via the left-hand navigation bar.
- Quit Outlook and continue to the next step.
Set Your New Outlook Profile as Default
- Start Outlook; the Choose Profile window will appear. Select your new profile from the Profile Name drop-down and click Options. Check the Set as default profile option and click OK. Going forward, Outlook will utilize your new profile by default.
Configure Mobile Devices
You will need to re-configure your email on every mobile device currently configured to access your email.
Instructions are linked below:
- iPhone: Click Here
- Android: Click Here